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Testimonials from my clients
We wanted to thank you for your help in buying our first home. When we decided to purchase a house, we thought that we would have stressful times ahead of us. Fortunately, working with an agent with such integrity, experience and professionalism made a big difference in the whole process.. Thanks to the great team work done with you, finding the home of our dream was made easy and painless. In addition we appreciated your kindness and class through the whole experience. We highly recommend you to anyone.
S. Lafon
Sunnyvale
Dear Francis, Very many thanks for your invaluable help during this house-buying experience. We always felt your advice was based on a great deal of experience - & integrity. with fond regards, Sian & Tony.
Tony & Sian Sumpter
Santa Clara
Just wanted to say thank you. We enjoyed working with you. Your knowledge of real estate was a huge benefit to us. All of the tools eg; comparisons, documentation, websites gave us wealth of information to review and allow us to make to right decisions throughout the process.
We also really enjoyed the ability to take part in the review of the proposal's, it gave me a rare look into the process of submitting an offer. Once again your professionalism and attention to detail are a real asset to people whom are novices. We also appreciated your willingness to share your knowledge with other agents. I am sure the other agents appreciated all of the time and effort you extended them. We would highly recommend you to others in need of your services.
Regards, Rosen Family
The Rosen Family
Los Altos
Luckily Francis is a true professional and leaves nothing to chance. Thanks to him, we found our dream house in a lovely neighborhood. He guided us and helped us widen our search. Once we settled on a house, he made sure that the purchase would go smoothly and according to regulations, avoiding any nasty surprises. He was always available whenever we had doubts or worries, providing answers or further insights - on week-ends, late at night... anytime ! What more could we have asked for? Just one word - MERCI !
Laurence & Laurent
San Jose
I cannot begin to tell you how wonderful it has been working with you over the years. These transactions can be so stressful, but you made them appear practically effortless!
Throughout the selling of both of my homes you were meticulously detailed. Your professionalism is unsurpassed. I felt comfortable and confident with my decisions based upon your guidance. You are a man of integrity and I’ve appreciated your thoughtfulness and honesty throughout the process. Anyone looking to buy or sell a home will be very fortunate to have you on their side of the table!
Cindy Clark
Mountain View
Both my wife and I highly recommend selecting Francis Rolland as your realtor. Francis not only helped us buy our first home, but he took the time to listen to what was important to us and to teach us what to look for in our new home.
Francis is a pleasure to work with and takes his time to make sure that you understand all aspects of the deal and makes sure that you are as comfortable as you can be during the process. He was flexible and made himself available when we needed him and always seemed to find time to answer our questions.
After we bought our home, Francis was able to find contractors to help us make changes before moving in. We felt comfortable with his recommendations and it saved us much time from searching from scratch.
If you are still looking for an agent to represent your interests, Francis is the agent for you!
Eric W. & Laurence C.
Sunnyvale
... Mr. Rolland was immensely helpful in the search for a suitable property, and in guiding me through the purchase process. In fact, I feel he went "above and beyond the call of duty" in giving me his time and attention. He could be relied upon 100% whenever he undertook to do any task; was extremely methodical and conscientious; and performed at the highest professional level. In fact, I feel in knowing Francis I gained not only a valued business associate, but also a personal friend. ...
O. Serlin
Los Altos
Dear Francis, Thank you for all you have done for us to purchase our first home. Your assistance was very warm and friendly with polite and reassuring mannerism. You stuck with us when it seemed the situation was hopeless, you worked with other agents, title company people, contractors and seller to make our purchase a success. Thank you! We highly recommend Francis!
Catherine & Frank Chevallier
Mountain View - Crossings
I wanted to let you know that it has been an absolute pleasure doing business with both of you. You always kept us informed, we never felt out of the loop, or that we had to call you to find out what was happening. You reached out for us, taking the time to provide us with updates. Anytime an issue came up you were willing to jump in and do everything you could to resolve it. You both made us feel like we were your most important clients.
We appreciate all you did to get the house prepared for sale. Living over two hours away from the home was difficult. You arranged for many of the services that it takes to get things ready and saved us countless hours ... You always kept our interest in mind as we prepared the house for sale. You suggested improvements that would have the most impact. With your guidance we were able to present the house at its best, without a large expenditure.
However, the thing that stands out most in my mind is how you treated my Dad. ... ...
My Dad was insistent that when it was time to sell the home we use you, Francis, as our Realtor. After doing business with both of you, I understand why. Both of you are professional, ethical, and compassionate. Never did I feel that it was all about the money.
I would recommend you to anyone in a minute! This has been one of the most positive experiences we have had.
Sincerely,
Ken & Cindy
Palo Alto
Francis Rolland was the most thorough agent I have ever been associated with. He constantly communicated daily happenings discussing options, advantages, disadvantages, etc... I highly recommend him!
R. Wayne
Mountain View
Thank you very much for helping us to sell our first house. We were prepared for a lenghty and stressful process given that we had to live through the sale. To our pleasant surprise it was a very smooth and virtually worry-free transaction. We admired your professionalism, experience, and attention to every detail. You had an answer to our every concern and it was always the most convenient solution of any possible problem.
We gladly recommend you to anybody and would give our advice to your future clients: follow Francis's and Aileen's advices and you will be happy.
We did, and we are happy.
Tanya and Victor
Mountain View
Dear Francis, I want to thank you for sending us our mail. You certainly have gone above and beyond your duties. We really apreciate your kindness and thoughtfulness. My best to you and your family and may everyone who chooses you for an agent realize how lucky they are. Best regards, J. Jackston
Mr. and Mrs. Jackston
Palo Alto
Dear Francis, A little bit of Montana for your Christmas. We think of you often. you were so very kind to us in the sale of both our houses. We appreciate greatly your caring, trustworthiness, and expertise. It was wonderful to be able to come home knowing we were leaving everything in your capable hands. Hope you have merry Holidays and a prosperous New Year. Thanks again F. Mason
F. Mason
Palo Alto
Francis did a wonderful job for us, both on our original home purchase and recent home sale. He was a real pleasure to work with - very professional, personable, and meticulous.
He made sure that every detail was handled correctly and on time, and followed up on every issue to make sure it was properly completed. He was always willing to answer any questions, and find out any answers he did not already know.
He always made sure we were kept informed, and gave us regular updates - we never had to call him to ask how things were going.
He gave us excellent advice on what things we could do to increase the home's "buyer appeal", and which ones were worth the investment.
Francis carefully reviewed the comps for our house and discussed them with us, and discussed different strategies on pricing. He continued to research and discuss new comps with us as they came on the market during our preparations for selling, to make sure that all the information was up-to-date.
He gave us all the information, but made sure that we made the final decision - there was no pressure to choose one price or strategy over another. We definitely feel that he helped us put the best price on our house, and that he did a great job marketing it, and it sold quickly and for the price we wanted.
The overall process was extremely low-stress and hassle-free. Since we were moving out of state, and some of the transaction had to be handled remotely, this was even more impressive!
I highly recommend Francis...
Bruce and Romana R.
Menlo Park
Dear Francis, I know we're still in the middle of [our property's] sale, but I want to take a moment to reflect on the monumental efforts you made on our behalf to purchase our condo.
Your referrals were great, and your careful attention to detail as well as strategic ideas were critical to our success. Your personal approach combines well with your professionalism in a very effective way, and your flowers were lovely!
Thank you again for your good guidance.
Sincerely, Jackie and Waldo
Jackie H.
Mountain View
...this whole process has certainly kept me busy, but every now and then I step back and think about how fortunate I feel to have found such a great place and to have you helping me through every step. I truly appreciate everything you have done for me. You really made a difference and you deserve very high praise! Sincerely, Lisa Q.
Lisa Q.
Sunnyvale
Now that we have settled into our new home, my husband and I would be remiss to let the year slip by without telling you how much we appreciated the work Mr. Francis Rolland did for us in selling our townhome at 49 Showers Drive in Mountain View.
Francis genuinely showed a personal commitment to us during the entire process and always took our welfare into consideration. Even during moments of wrenching and emotional turns, Francis remained objective, pleasant, gracious, tactful and reassuring. he was attentive to details, kept us updated regularly on all ongoing activities related to the sale, and freely offered his assistance.
All of this made our transition so much easier. ... D. Lim
D. Lim
Mountain View
The recent sale of our home at 49 Showers Drive was accomplished in a calm and orderly manner because Francis is a true professional.
He not only considers the property, but the feelings and anxieties of the owners. He is a trustworthy agent and a true gentleman.
March 25, 2001
Bob and Nana Davis
Mountain View
I think this is well overdue… but I wanted to forward this to you. We recently celebrated 1 year in our “new” house in Alameda, and I just heard a friend is looking to put his Los Altos home on the market. Below is the email I just sent him recommending the both of you.
We so appreciate all you did for us, and truly feel that what you offered us far outweighed anything else we heard. Of course, that’s why we selected you to represent us! I don’t think we ever put our gratitude into words - not for lack of agreement on all you did for us, but more for an insane life post-sale. Still, no excuse. We couldn’t have gotten our sale price without you, but more so, we couldn’t have had the partners in the process with anyone else. You both provided us with so much information, encouragement, support and resources, which all rolled into putting a much better package to market, and a better selling price. And to have had such NICE partners in the process - we never dreaded a meeting, and really felt the process was about as painless as is possible. And, can I tell you we still talk about the photograph that Aileen put in our bathroom?!?! Funny but true. Please feel free to use us as a reference, should you need to do so. We’re still - now a year and a half later - advocates of all you did for us.
We hope to return to the area in a few years, and you can know without a doubt that we’ll be giving you a call when we’re ready to be buyers again!
Best, Cristina & Dave Lynch - 10/2/06
Cristina & Dave
Mountain View - Crossings
Dear Francis, Thanks so much for the excellent job selling our townhouse in the Old Mill so quickly and smoothly and thanks for the beautiful address book and delicious jam. You have really helped to make our transition into the new house a joyful time. Best regards, Butler and Ann
Ann & Butler H.
Mountain View
We want to thank you for your help in selling our home. We were very impressed with your professionalism, effective team work, and knowledge & experience in real estate which led us to achieve multiple good offers in the shortest amount of time.
We were very pleased that you constantly kept us up-to-date on the schedule & sale progress of our home, your patience in answering our questions and able to accomodate our busy schedule. We felt the overall home sale process went very smoothly. Please feel free to use us as a reference. We would love to share our wonderful experience with your clients.
Best regards.
Robert and Winnie,
Mountain View - Crossings
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